FAQs

What sizes do you carry?

We’ve got you covered from S to XXL. Each dress has a size guide, but if you’re stuck between two, just email us—we’re happy to help you find your fit.

I'm unsure about sizing. Can you help?

Totally. We know online shopping can be tricky, so if you’re unsure, send us your usual size and maybe your measurements—we’ll do the math and make a suggestion.

What are your dresses made of?

Only fabrics we love wearing ourselves — think soft cotton, breezy chiffon, satin with just the right shine, and luxe silk blends. Comfort, flow, and structure all in one.

How long does shipping take?

Most orders arrive within 3–7 business days. If you need it faster, you’ll see express options at checkout.

What if something doesn’t fit or feel right? 

We totally get it — sometimes it just doesn’t work out. You can return or exchange anything within 14 days, as long as it’s unworn and still has the original tags.

How do I start a return or exchange

Just email us at support@donkari.store with your order number and what’s going on. We’ll walk you through the next steps and make it easy. 

Can I cancel or change my order? 

If you message us within 2 hours, yes! After that, orders might already be on their way—but we’ll try our best if you catch us in time.

How should I wash my dress?

We include care info on the tag, but most of our dresses love a gentle hand wash or a quick trip to the dry cleaner. And trust us — it’s worth the extra care.

Email: support@donkari.store

Address: 1022 Roanoke Ave, Roanoke Rapids, NC 27870, United States

Customer Hours: Mon–Sat, 9 AM–5 PM EST

Response Time: Within 24 hours

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